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Cancellation & Refund
1. Order Cancellation
Orders can be cancelled within 24 hours of purchase without any cancellation fee.
To cancel your order, please contact us immediately at with your order details.
After 24 hours, once the order has been processed or shipped, we are unable to cancel it.
Customized or personalized jewelry orders cannot be cancelled once confirmed.
2. Refund Policy
We aim to ensure you are completely satisfied with your purchase. In case you are not, here are our refund guidelines:
Eligibility: Refunds are applicable only if the product is returned within 3 days of delivery and meets our return conditions (unused, unworn, and in original packaging).
Non-Refundable Items: Earrings (for hygiene reasons), customized or personalized jewelry, and gift cards are non-refundable.
Refund Method: Approved refunds will be credited to your original payment method within 1–2 business days after we receive and inspect the returned product.
Partial Refunds: In certain situations (e.g., damaged packaging, missing parts not due to our error), partial refunds may be granted.
Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the return shipping charges will be deducted unless the item was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong product, please notify us within 48 hours of delivery with clear photos. We will arrange for a replacement or full refund at no additional cost.
Need Help?
For cancellations, refunds, or any order-related concerns, please reach out to us at Our support team will be happy to assist you.